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SAFETY

PopJam is all about creating and sharing in a friendly, fun space.

With that in mind, we put together a quick guide on how to stay safe in the PopJam community!

Human moderators

PopJam has a team of REAL human moderators who watch over the community. They work 24 hours a day, all year round to keep you happy and safe. All posts and comments are monitored, wherever they are on the app. So think about what you write and post – keep it kind, fun and appropriate.

Keeping it safe and fun

If you are new to PopJam, or if you have posted something we’re not sure about, you might find that your post appears on your profile only. Others can only see your posts once we’re happy that they’re okay to share. We will approve your post as soon as possible. Images that aren’t okay will disappear.

Selfies and photos of you and your friends aren’t allowed on PopJam. We want you to be safe and private. You can use stickers to disguise yourself – they’re fun and safe!

We have filters on PopJam that stop bad language, negative comments or the sharing of personal information. If your text turns into #### or emoji it means we’re making sure everyone stays happy. So, remember to follow the Community Rules. The nicer you are to the PopJam community and the more fun and creative your posts are, the quicker everyone will see them!

Reporting, unfollowing and blocking

If you see a post on your Home page that you don’t like, you can report it to our moderators by pressing the three dots in the top right corner and  tapping ‘Report this post’, next to the ‘!’ icon. To report a comment, press the three dots on the bottom right corner of the comment and press ‘Report this post’.

You can also stop following someone at any time by visiting their page and pressing ‘following’, which will stop their messages showing up in your feed and prevent them from sending direct messages. You can also block any accounts by visiting their profile and hitting the ‘!’ button in the corner and pressing ‘block user’. They won’t be able to search for you, comment on your posts or @mention you.

Closing hours

We’re open from 6am to 11pm. Why? Because even though you might want to be posting on PopJam 24/7, you need a break. Also, if you’ve got something special to share it makes sense to do it before or after school or at the weekend, so there are more people to see your awesomeness. We want you to post when parents or guardians can be around in case you ever want to share the experience or discuss anything you’re not sure about.

What can you do?

It’s easy – have fun, game and create. Keep your personal info private and be kind and respectful. Talking to your friends and family about being private, safe and happy online is a great way to share the good times and any concerns.Find out more about PopJam safety and rules by reading our Community Rules. If you have any feedback, ask your parents to email us at hi@popjam.com.