1. Registration/ Parental Consent
The PopJam Platform includes a moderated community of kids sharing their digital creations in an environment of mutual trust, support and respect. We use technology and people to monitor kids' activities and communication and to encourage all users to respect our House Rules, Safety Guidelines, and FAQ, all of which are incorporated herein by reference, and which you may also consult for more information about our filtering and moderation practices. Upon registration, we ask users to provide only a username for use within the PopJam Platform. We ask users to pick a username that is unique, e.g., is not the same as or similar to a username used on other Internet services such as social networks, and that does not contain any personal information, such as a full name, school name or geographic location. If we notice and suspect that a user name contains information that could be used to identify a user, we will ask the user to change it.
We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly. The PopJam Platform supports and complies with the Children's Online Privacy Protection Act ("COPPA") and other applicable laws. No personally identifiable information is purposefully or knowingly collected and stored from children under the age of 13 by SuperAwesome without parental consent. The various messaging and user-generated features available on the PopJam Platform are subject to automated filtering, human moderation, and/or numerous other technical and manual review procedures so that profanity and personally identifiable information cannot be easily shared, and so that all or virtually all such information is removed before being posted publicly to the PopJam Platform or shared with other users.
In circumstances where we need to obtain parental consent for certain features in accordance with COPPA, we will send an email to the parent or legal guardian (“parent”) of a child to provide them with a "Direct Notice" as required under COPPA, notifying the parent of the type of PII that may be collected from the child and how such information may be used and/or disclosed by us, and to obtain verifiable consent via a method allowable under COPPA. The Direct Notice will provide directions that the parent is required to follow in order to provide us with consent to the collection, use and/or disclosure of the child's PII, as appropriate, and instructions on how the parent can revoke such consent.
To learn more about COPPA, please consult this simple one-page informational guide from the kidSAFE Seal Program: www.kidsafeseal.com/knowaboutcoppa.html.
2. Information We Collect
When you sign up for the PopJam Platform, you create an anonymous profile, which is then publicly available inside the PopJam Platform. You may not use your real name, a photo showing your face or another child’s image, or any other information that could identify you or your location (such as a school uniform) in the creation of your profile. Your PopJam profile shows your:
- User name (which should not contain your real name or any part of it, including your first name or surname)
- Profile picture or avatar (which should not be a picture of your or any other child’s face)
- Profile description
- Pictures you make and share (as long as such pictures do not contain a picture of your or another child’s face)
- Who you follow, who follows you and your Top Friends in PopJam
- Quizzes, tests and games you've taken part in
- Badges or stickers you have collected
We do not collect, disclose, request, prompt or encourage children to post or upload photos, videos or audio recordings that contain a child’s image or voice. We will screen and delete from children’s submissions on the Platform any photos, videos or audio recordings of themselves or other children (or any portions thereof that show such information, if possible).
Quizzes, tests and games that you decide not to share publicly are still listed in your profile but other PopJammers cannot see them.
Sharing and Search
When you use the PopJam Platform, your creations and comments are accessible and visible to all users of the PopJam Platform. There are no private channels or personal chat functions on the PopJam Platform. Pictures, quizzes, tests, games, comments, designs, artwork and other content you post, upload, provide to or share through the PopJam Platform (“User Content”) can also be shared via URL or "rejammed" (as we call it) by other PopJammers. If you rejam content from another PopJammer their post containing the content will appear in your profile showing their post and user name. Other PopJammers can search for you on PopJam by looking for your user name or profile picture using the search and browsing tools on PopJam.
All the content you share goes through our industry-standard moderation process, which includes technical analysis, automated text and image detection, and trained, certified human moderators. In addition to filtering out content that is inappropriate for children, we seek to prevent the sharing of any personal information, including full names, addresses, telephone numbers, email addresses, social media handles and ‘selfies’ of children.
You may invite your friends to join the PopJam Platform by sending them an email using the PopJam Platform. We do this without storing any PII about you or your friends, in accordance with the one-time use exemption under COPPA. When you select friends to invite, we will use their email address to send the invitation in a way that the recipients cannot see your email address. The recipients' email addresses are then immediately deleted from our servers. The invitation message is precompiled only with your anonymous username and a link to download the app, and it isn't editable.
Communicating with Us
You may also provide us with PII by communicating directly with us, so we may collect:
Information and communications you send to us by using one of our public email addresses. When you write to us, we will always ask you to put us in contact with your parents, through whom we can then provide support.
We will only use your contact information to provide assistance to you under the one-time use exemption of COPPA.
We ask for your email address in order to enable us to recover your password if you forget it. When you ask us to reset your password, we will protect your email address by ‘hashing' it and using the anonymized hash of your address only to confirm your identity and enable you to reset your password. Your email address will never be stored in a format that could be used to identify you.
3. Usage Information
When your computer or mobile device contacts our web servers (for example, when you visit this Site, or view an HTML e-mail), our web servers automatically collect usage information. Such usage information includes information about how our visitors use and navigate the PopJam Platform. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting the PopJam Platform and IP addresses (see below for more information on IP addresses). We also may determine the applicable technology available in order to serve you the most appropriate version of a web page, e-mail, advertising or promotional announcement or similar service. This information is used for internal purposes only to analyze and improve this Site and to provide you with a more fulfilling and relevant experience. This information is not tied to any PII we may have collected from users (when applicable).
4. Browser Cookies and local storage
5. Use of IP Addresses
An IP address is a number that is assigned to your computer or network when you are linked to the Internet. When you request pages from the PopJam Platform, our servers log your IP address. We may use IP address for a number of internal operations purposes, such as system administration, to report aggregate information to our business partners or to audit the use of the PopJam Platform.
SuperAwesome uses modern and reasonable technological efforts to protect the safety and security of your account information and any content posted or shared on the PopJam Platform. Our electronic safeguards include firewall-protected servers and databases sitting within an isolated Virtual Private Cloud (VPC), encryption for data in transit and at rest, and login credentials with strong passwords and multi-factor authentication (where available) for SuperAwesome staff. We have also put in place physical safeguards such as limited employee access and confidentiality agreements with employees and contractors.
No website, internet transmission, computer system or wireless connection is completely secure. SuperAwesome cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.
7. Consent to Processing
8. Sharing Information
We may provide information to our subsidiary, affiliate, and parent companies. In addition, SuperAwesome may share your persistent identifiers with third parties under the circumstances described below. However, we do not provide user information to third party companies for their own marketing purposes.
Third parties providing services on our behalf: We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) content providers; (b) product customization, (c) marketing and promotional material distribution, (d) website evaluation, (e) data collection, storage, management, analysis and, where applicable, cleansing, and (f) any other services designed to assist us in maximizing our business potential. These third parties may have access to the PopJam Platform's user information, and in some cases, temporary access to user PII, to the extent such information is needed to perform their duties and functions. Each of these third parties is contractually obliged to protect the security of any information we share with them, and limited in their use of the information to the service being provided solely to SuperAwesome:
- Amazon (AWS): Internal Operations Purpose: Username search, store posts images. Information Shared: User ID
- Two Hat Security (Community Sift): Internal Operations Purpose: Moderation. Information Shared: User ID
- Raygun: Internal Operations Purpose: Performance monitoring and crash reporting. Information Shared: IP address
- Google Android: Internal Operations Purpose: Perform network communications. Information Shared: (Android) input method editor "IME"
- Apple: Internal Operations Purpose: Perform network communications. Information Shared: (iOS) Identifier for Vendor "IFV"
- Internet service provider: Internal Operations Purpose: Ensure legal or regulatory compliance. Information Shared: IP address
For more information on the processing of your data by our third-party service providers, please contact us on firstname.lastname@example.org.
SuperAwesome Security: We may release information about our users, including IP address, when legally required to do so, at the request of governmental authorities conducting an investigation or to verify or enforce compliance with the policies governing the PopJam Platform and applicable laws. We may also disclose such user information whenever we believe disclosure is necessary to protect the rights, property or safety of SuperAwesome, or any of our respective affiliates, business partners, customers or others.
Aggregate Information: We may disclose non-identifying, aggregated user statistics to third parties for a variety of purposes, including describing our services to prospective partners and other third parties. Examples of such non-personal information include the number of users who visited the PopJam Platform during a specific time.
We may serve advertising on the site from child-friendly brands. Advertising enables us to keep the PopJam Platform free to use. Any ads we serve will be delivered by our own ad serving technology, which has been designed to be compliant with COPPA and is certified as such by the kidSAFE Seal Program. Such advertisements will be only be targeted based on the context of the PopJam Platform. Any persistent identifiers collected in the delivery of advertisements will not be shared with third parties and will be used only in compliance with COPPA. All ads served in the PopJam Platform will carry the SuperAwesome SafeAd watermark, which indicates that (a) the ad is not collecting PII in contravention of COPPA, (b) its content has been reviewed for compliance with best practice and the CARU self-regulatory principles to be appropriate for children, and (c) it is age-appropriate for the PopJam Platform. If you have any questions about advertising on the PopJam Platform or concerns about specific ads that you see, please contact us on email@example.com.
10. How Can I Access, Correct and Update My Information?
You or your parent or legal guardian can access, correct, update, or request the deletion of certain PII that you have provided to us and that we have stored in identifiable form, if any, by emailing at firstname.lastname@example.org You may also request that we discontinue further collection or use of your PII, if applicable. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.
In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups.
11. Notice to California Residents/ Your California Privacy Rights
California residents are entitled once a year to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes during the immediately prior calendar year. PopJam does not share your personal information with any third parties for their own marketing purposes, and so this law does not apply to us.
12. Forums/ Message Boards
Please review our restrictions on use and Community Guidelines for users of the PopJam Platform in our Terms of Service. You should keep in mind that whenever you publicly disclose information about yourself online, that information could be collected and used by people that you do not know. Although SuperAwesome takes reasonable measures to keep these areas free of inappropriate content or PII, SuperAwesome assumes no responsibility for any action or policies of any third parties who collect any information users may disclose in user forums or other public areas, if any, of the PopJam Platform.
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Last modified on 22 November 2017.