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Partner FAQs on PopJam

How do users follow or unfollow a channel or person?

Users can follow a Channel or person by pressing the ‘follow’ button next to a username on the Discover page, or they can visit their profile and hit the FOLLOW button. This now means that everything the person they follow posts will feature on their Feed tab.

If users want to ‘unfollow’ a channel or person, they simply do the same as when they follow them. They find the ‘following’ button next to the name on the Discover tab and press it, or visit their channel and press the ‘following’ button. It works like an “on” and “off” switch. They will no longer see that channel’s posts on their Feed.


How do users block a channel or person?

  1. They go to their profile
  2. Press the ‘!’ button in the top right corner.
  3. Press ‘Block person’

What happens when a user blocks someone?

  • They will not be able to search for your username.
  • They will not be able to comment on your posts.
  • They will not be able to @mention you.

Who can see my posts?

Your posts appear in three places. They appear in your profile. Anyone who visits your profile will be able to see everything that you have posted and ReJammed.

Your post will also show in the Home feed of users who follow you or a hashtag you have used on your post. They will also be able to see a post you have posted into a Group. In their own Feeds, they will be able to see what you post and share without going to your profile.

You can comment directly on a post that you see in your Feed tab. When you reply to a user’s Feed post, it can be seen by their friends.


Can I delete my posts, ReJams and comments?

Posts and ReJams

  1. Find the post you want to delete.
  2. Press the three dots in the top right corner.
  3. Select ‘delete this post’, next to the Trash icon.

Currently, Android users can’t delete ReJams – so make sure you love it before you ReJam it!

Comments

  1. Find the post you have written.
  2. Hit the ‘!’ button in the bottom right corner.
  3. Select ‘Delete’ and you’re done!

How do I report a post?

  1. Find the post you want to report.
  2. Press the three dots  in the top right corner.
  3. Select ‘Report this post’, next to the ! icon.
  4. If you see anything urgent please email us at: escalations@superawesome.com

How do I report a comment on one of my posts?

  1. Find the comment you want to report.
  2. Press the three dots in the bottom right corner.
  3. Choose to Report and Delete or Delete.
  4. If you see anything urgent please email us at: escalations@superawesome.com

Our team of community moderators will look at reported posts. Anything inappropriate will be removed. Any urgent items will be escalated, if appropriate.


What should I do if I forget my username or password?

Email your Partner Manager or askpopjam@superawesome.com