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Parents

Hello, parents and guardians!

Here you can find information for parents and guardians of PopJammers. Adults can email us hi@popjam.com if they have any more questions.

Our Terms of Service are here and our Privacy Policy for Parents and Guardians is here. Our kid-friendly Privacy Policy is here.

What is PopJam?

PopJam is a moderated and curated content-sharing platform (app and website) for children 7-12 years old. It’s a creative and friendly community where kids can make profiles, create and share art and play games and quizzes.

In order to keep our community safe, we have closing hours and do not allow private chat. We don’t allow kids to share selfies or personal information. We have human and AI moderation in place to watch over our community. Negative words and words with personal information are automatically blocked. We have rules for our PopJammers here.

PopJam is free and there are NO in-app purchases.

What can children DO on PopJam?

  • Create a profile
  • Create art using our drawing tools, stickers and GIFs
  • Share their interests and original art and get hearts and comments on it
  • View, heart and comment on others’ posts
  • Take quizzes and play games
  • Use our safe face filters
  • Follow their friends and the stuff that they love, such as toy brands and TV channels
  • Watch videos
  • Add, search for and invite friends
  • Take part in our Daily Challenge
  • Be awarded a Neon Star for creativity and good digital citizenship

What can children NOT DO on PopJam?

  • Send private messages
  • Upload or share posts revealing any personally identifying information
  • Upload or share photos of selfies or images revealing their faces or their friends’, without disguising themselves with stickers or drawings. (Note: PopJam was originally acquired from Mind Candy by SuperAwesome in 2015, after which we integrated our technology to ensure the platform was COPPA and GDPR compliant, protecting your child’s data and ensuring that they do not share Personally Identifiable Information. Prior to this point, selfies were allowed on PopJam. Although not strictly required, we are ensuring that all of these historic images are being removed to deliver the safest possible environment. During this time you may very occasionally see an old example but rest assured it will soon have vanished.)
  • Impersonate others, bully, swear or attempt to post inappropriate content. We have rules for our PopJammers here.

How does PopJam keep children safe?

As youth site operators, we have a responsibility to use the most advanced image and text filtering, and behaviour- monitoring software, available. We license software and tools from Two Hat Security (SIFT). We team our experienced, professional human moderators with the best moderation and social networking software commercially available.

PopJam is committed to online safety and child protection. We cooperate with third party companies such as CEOP (Child Exploitation and Online Protection Centre) and the NSPCC, who are a part of our escalations procedures.

We also cooperate with a number of other organisations to promote child online safety and positive online experiences, such as Childnet International and the UK Safer Internet Centre (we love to help promote the amazing Safer Internet Day on PopJam) and Ditch The Label.

How is suspicious behaviour monitored?

Our monitoring software is highly sophisticated and alerts us within nano-seconds of any potentially suspicious behavior. PopJam’s escalation system allows us to deal with any potential problems within minutes. We have established strong working relationships with law authorities around the world and report suspicious or problem behavior when and if the situation calls for it.

How can my child report and block?

To block:

  1. Go to the profile of the person you wish to block.
  2. Press the ‘!’ button in the top right corner.
  3. Press ‘Block User’

The person they block will not be able to search for their username, comment on their posts or be able to @mention them.

To report:

  1. To report a post, press the arrow in the top right corner and tap ‘Report this post’, next to the ‘!’ icon.
  2. To report a comment, press the ‘!’ button on the bottom right corner of the comment and press ‘Yes’.
  3. Our team of community moderators will look at the post. Anything inappropriate for PopJam or the community will be removed.

What about push notifications?

Parents in the US will be notified that their children are receiving push notifications and they can choose to disable them.

What can you do to help your kids online?

You can ask your children what they do online and what they enjoy. Discussing the stuff they love makes it easier to talk about anything negative they may encounter. Kids often don’t share problems with adults in case they lose access to the online world, or have a device confiscated. Remind your child to not share personal information or photos and online, and to only use apps and websites that are appropriate for their age.

How do the PopJam team create a safe, positive community?

There are a number of things we do to promote a safe, positive community on PopJam, including:

  • PopJammers cannot post between 11pm and 6am within their time zones.
  • We have blacklists of unacceptable words blocked by our filters.
  • We promote positive behaviour with Neon Stars and shoutouts and celebrate good digital citizens. We want all PopJammers to know the importance of kindness.
  • Staff members and moderators are active members of the PopJam community. They are there to guide and encourage fun, healthy, creative activity.

What about COPPA (Children’s Online Privacy and Protection Act) & GDPR (General Data Protection Regulation) Compliance?

PopJam respects global regulatory compliance in the children’s digital space and therefore fully supports the COPPA (US) rule and GDPR (EU). We have established solid relationships with various regulatory compliance agencies around the globe. Our respect for regulatory compliance ensures an excellent future for our digital youth.

Find out more about COPPA here

Are you certified for kids?

PopJam (mobile app) is certified by the kidSAFE Seal Program. The kidSAFE Seal Program is an independent safety certification service and seal-of-approval program designed exclusively for children-friendly websites and technologies, including kid-targeted game sites, educational services, virtual worlds, social networks, mobile apps, tablet devices, and other similar interactive services and technologies. Click on the seal or go to www.kidsafeseal.com for more information.

What do you do with the data?

Aside from certain technical information, such as IP addresses, we do not collect any data from children. They can register an email to help recover a lost password, but we do not store this as the email will be hashed out and only available when matched with a specific username.

If you have any questions regarding your child’s data or privacy, please email hi@popjam.com 

How do I get in touch with you regarding lost passwords, changing usernames or other enquiries?

Easy! We ask parents to email hi@popjam.com with all general enquiries.

How do I get in touch with you urgently?

Adults should email us at hi@popjam.com and someone will respond ASAP. Children should ask their adult to email us.