Hello, parents and guardians

You’re here because you’ve heard your child talking about PopJam – and you want to know more about the app. Please see below for more information and find our email at the bottom, should you have any more questions.

Please click here for FAQs.

Please click here for Safety information.

What is PopJam?

PopJam is a moderated, curated content-sharing app for children. There’s a community of friendly and creative PopJammers who have app profiles, who love to create and share their interests and art, and who play quizzes, games and watch videos.

PopJam is a free app and there are NO in-app purchases.

What can children DO on the PopJam platform?

  • Create a profile.
  • Create art using our drawing tools, stickers and GIFs.
  • Share their interests and original art and get hearts and comments on it.
  • View, heart and comment on others’ posts.
  • Take quizzes and play games.
  • Follow their friends and the stuff that they love, such as Nintendo and Guinness World Records.
  • Watch videos.
  • Add, search for and invite friends.
  • Take part in our Daily Challenge.
  • Learn to be responsible digital citizens.
  • Be awarded a Neon Star for creativity and good digital citizenship.

What children can NOT DO on the PopJam platform?

  • Communicate using private chat.
  • Upload or share photos revealing any personally identifying information.
  • Upload or share photos of selfies or images revealing their faces or their friends’, without disguising themselves with stickers or drawings. (Note: PopJam was originally acquired from Mind Candy by SuperAwesome in 2015, after which we integrated our technology to ensure the platform was COPPA and GDPR compliant, protecting your child’s data and ensuring that they do not share Personally Identifiable Information. Prior to this point, selfies were allowed on PopJam. Although not strictly required, we are ensuring that all of these historic images are being removed to deliver the safest possible environment. During this time you may very occasionally see an old example but rest assured it will soon have vanished.)
  • Impersonate other people, bully, swear, aim to offend an individual or the community or share personally identifying information. We have a full set of house rules for our PopJammers here.

How does PopJam keep children safe?

One of the challenges we face daily at PopJam is balancing online creative play, learning and expression with behaviour issues. Playing together can escalate from happy to hurt feelings in minutes. Our policy is to stay out of personal arguments and let the kids work it out between themselves. The majority of the time, they do just that. Once in a while, an argument can escalate, in which case we intervene.

As youth site operators, we have a responsibility to use the most advanced image and text filtering, and behaviour- monitoring software, available. We license software and tools from Two Hat Security (SIFT). We employ a system of teaming our experienced, professional Moderators with the best moderation and social networking software commercially available.

PopJam is committed to online safety and child protection. We cooperate with third party companies such as CEOP (Child Exploitation and Online Protection Centre) and the NSPCC, who are a part of our escalations procedures.

We also cooperate with a number of other organisations to promote child online safety and positive online experiences, such as Childnet International and the UK Safer Internet Centre (we love to help promote the amazing Safer Internet Day on PopJam) and Ditch The Label. We’re proud to be a Parentzone Family Champion.

How is suspicious behaviour monitored?

Our monitoring software is highly sophisticated and alerts us within nano-seconds of any potentially suspicious behavior. PopJam’s escalation system allows us to deal with any potential problems within minutes. We have established strong working relationships with law authorities around the world and report suspicious or problem behavior when and if the situation calls for it.

How can your child block someone from following them?

  1. Go to the profile of the person you wish to block.
  2. Press the ‘!’ button in the top right corner.
  3. Press ‘Block User’

The person they block will not be able to search for their username, comment on their posts or be able to @mention them.

How does your child report a post?

  1. Find the post they want to report.
  2. Press the arrow in the top right corner.
  3. Select ‘Report this post’, next to the ‘!’ icon.
  4. Our team of community moderators will look at the post. Anything inappropriate for PopJam or the community will be removed.

How do you create a safe, positive community?

There are a number of things we do to promote a safe, positive community on PopJam, including:

  • PopJammers cannot post between 11pm and 6am within their time zones
  • We have blacklists of unacceptable words blocked by our filters
  • We promote positive behaviour with Neon Stars and shoutouts and celebrate good digital citizens
  • Staff members and moderators are active members of the PopJam community. They are there to guide and encourage fun, healthy, creative activity

What can you do?

Be aware of what your child is doing while online – share the positive and creative experiences to build up a dialogue about being online and using apps and websites. This will make it easier for them to share any concerns with you.

Remind your child not to upload or post selfies or pictures that reveal themselves or their friends, or personally identifying information (this includes locations or school uniforms). On PopJam, users’ images of themselves and friends only make it on if they’re fully disguised by stickers and art.

Teach your child not to share personal things about themselves online; such as their password, full name, address, phone number, email address or school name. They shouldn’t user their real names for their usernames or use the same username across other social media. These aren’t just PopJam’s rules – we recommend they’re used by all children for all websites and apps.

Help your child understand that not all social media is age-appropriate for them. While PopJam is a walled garden with text and image filters and human and artificial intelligence (AI) moderation, other social media sites and apps may be easy to join but not offer the same level of protective filters or reporting.

What about COPPA (Children’s Online Privacy and Protection Act) & GDPR (General Data Protection Regulation) Compliance?

PopJam respects global regulatory compliance in the children’s digital space and therefore fully supports the COPPA (US) rule and GDPR (EU). We have established solid relationships with various regulatory compliance agencies around the globe. Our respect for regulatory compliance ensures an excellent future for our digital youth.

Find out more about COPPA here

Are you certified for Kids?

PopJam (mobile app) is certified by the kidSAFE Seal Program. The kidSAFE Seal Program is an independent safety certification service and seal-of-approval program designed exclusively for children-friendly websites and technologies, including kid-targeted game sites, educational services, virtual worlds, social networks, mobile apps, tablet devices, and other similar interactive services and technologies. Click on the seal or go to www.kidsafeseal.com for more information.

What do you do with the data?

Aside from certain technical information, such as IP addresses, we do not collect any data from children. They can register an email to help recover a lost password, but we do not store this as the email will be hashed out and only available when matched with a specific username.

Do you have adverts on PopJam?

Yes, this keeps the app free and without in-app purchases. Any adverts are clearly marked with the ‘SAFE AD’ logo and are curated and appropriate for our PopJam community.

What about push notifications?

Parents in the US will be notified that their children are receiving push notifications and they can choose to disable them.

How do I get in touch with you regarding lost passwords, changing usernames or other enquiries?

Easy! We ask parents to email hi@popjam.com about general enquiries.

How do I get in touch with you urgently?

Email us at hi@popjam.com and someone will respond ASAP.

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