FAQs

What is PopJam?

PopJam is an awesome app where you can create and share art, photos and much more! You can also watch specially selected videos, take epic quizzes, play games and discover and follow all the stuff you love! There's a community of friendly and creative PopJammers who all have their own profiles.

How do I get PopJam?

Simply visit popjam.com or go to the iTunes Store or Google Play
If you’re under 13, we recommend you get your parent or guardian’s permission to use any app including PopJam. Please ask your parent or guardian to read here. Now you’re ready to get PopJamming!

What is the feed and how does it work?

The Feed tab is a stream of posts created by channels you follow. This could be lots of pictures drawn by your friends or cool puzzles from verified channels. If you follow a channel their posts will appear in your Feed tab.

What's on the Discover tab?

The Discover tab shows you all of the amazing things we have on PopJam!

What are the channels in the Discover tab?

We show you a huge list of channels on the Discover tab to give you inspiration for who you might like to follow. Click on the channel name or profile picture to visit the profile or hit the pink 'follow' button to follow them. Then, everything they post will feature on your Feed tab. Some channels will feature adverts, but these will be identified so you know the difference.

What is a Channel?

Channels are the name of the profiles or accounts that have a collection of posts. Your username is the name of your channel. There are different types of channels:

Verified channels

This is an official channel, which means that you can trust that the posts in the channel are actually from that company, brand or celebrity. You can choose to follow them if you want to see what they're up to! It's official when there's a green tick!

Staff channels

PopJam staff are here to keep you inspired and support the community! Staff have a blue shield with an “S” on it next to their name.

User channels

All PopJammers have their own channel – a profile that features all of your amazing posts, quiz results and anything you have ReJammed.

Black Stars channels

When you have 1,000 followers or more a Black Star badge will appear next to your username!

Neon Star channels

PopJammers who create amazing content, support other PopJammers with encouragement and kind words, or who take part in lots of challenges or quizzes are awarded the mega-special Neon Star badge!

The Carousel

This fun spinny thing shows you our Daily Challenges, Daily Challenge winners, and some of our favourite channels, PopJammers and sticker packs. Tap on what interests you! Sometimes advertisements will be featured and there will be clear disclosures identifying them. You can choose to click on these or not!

What's Hot! (for iPhone users)

This section features our fave things on PopJam – the cutest, funniest or most interesting posts on the app. Click on the posts to open them! Sometimes advertisements will be featured and there will be clear disclosures identifying them. You can choose to click on these or not!

Games

Take part in our epic quizzes and play some fun games. We might feature a promoted game, but these will be identified so you can choose to play it or not.

Videos (for Android users)

Watch a selection of cool videos from across PopJam! We safely link to YouTube, so you can watch your favourite video without seeing comments or anything you don't want to see. We might feature a promoted video, but these will be identified so you can choose to watch them or not.

Trending Tags

We show you the best hashtags on PopJam every day. Click on a hashtag to see all of the posts that feature the hashtag in a caption.

How do I add my friends?

It's easy to invite your friends to PopJam! Just follow these steps:
  1. Tap the 'Add Friend' icon at the top right of the Feed tab or Discovery tab
  2. Tap the 'Invite Friends' button
  3. Select the email address of the friend you'd like to invite and tap 'Go'
  4. PopJam will send an invite email to your friend
  5. Done!

Also, you can add PopJammers through your profile.
  1. Press the 'Add' button
  2. Tap the search bar at the top of the Feed tab or Discovery tab and type your friend's username.
  3. If we find a match we'll take you straight to their profile!
  4. OR tap the 'Invite Friends' button
  5. Select the email address or phone number of the friend you'd like to invite and tap 'Go'

How do I find new PopJammers?

There are two ways to find your friends on PopJam:

By Search
  1. Tap the search bar at the top of the Feed tab or Discovery tab and type your friend's PopJam username.
  2. If we find a match we'll take you straight to their profile!
  3. You can press the follow button to see all of their cool posts on your Feed tab.

By Shake
  1. Tap the 'Add' icon at the top right of the Feed tab or Discovery tab
  2. Press the 'Shake' button.
  3. Ask your friends to shake their device or press the 'Shake' button at the same time as you shake your device or press your 'Shake' button.
  4. A list of users who have pressed the button at the same time as you will appear
  5. Press the 'Add' button to follow them on PopJam.

How do I follow or unfollow a channel or person?

You can follow a channel or person by pressing the 'follow' button next to a username on the Discover tab, or you can visit their profile and hit the 'follow' button. This now means that everything they post will feature on your Feed tab.

If you want to 'unfollow' a channel or person, simply do the same as when you follow them. Find the 'following' button next to their name on the Discover tab and press it, or visit their channel and press the 'following' button. It works like an “on” and “off” switch. You will no longer see that channel's posts on your Feed.

How do I block a channel or person?

  1. Go to their profile
  2. Press the '!' button in the top right corner.
  3. Press 'Block User'

What happens when I block someone?

  • They will not be able to search for your username.
  • They will not be able to comment on your posts.
  • They will not be able to @mention you.

Who can see my posts?

Your posts appear in two places. They appear in your profile. Anyone who visits your profile will be able to see everything that you have posted and ReJammed.

Your post will also show in the Feed of friends who follow you. In their own Feeds, they will be able to see what you post and share without going to your profile.

Feed Post Replies

You can comment directly on a post that you see in your Feed tab. When you reply to a friend's Feed post, it can be seen by their friends.

Can I delete my posts, Rejams and comments?

Posts and ReJams
  1. Find the post you want to delete.
  2. Press the arrow in the top right corner.
  3. Select 'delete this post', next to the Trash icon.

Currently, Android users can't delete ReJams – so make sure you love it before you ReJam it!

Comments
  1. Find the post you have written.
  2. Hit the '!' button in the bottom right corner.
  3. Select 'Delete' and you're done!

How do I report a post that makes me feel bad or I think is offensive?

  1. Find the post you want to report.
  2. Press the arrow in the top right corner.
  3. Select 'Report this post', next to the ! icon.
Our team of community moderators will look at the post. Anything inappropriate will be removed.

How do I stay safe on PopJam?

Check out our safety guide for advice on how to stay safe online! Safety Guidelines

How can I share my awesome art in other places?

On iOS you can hit the dropdown arrow in the top right corner of the post and select 'Copy to clipboard'. Then you can paste the url where you like – and it will link to a PopJam web page that will show off your art and your username.

On Android you can hit the dropdown arrow in the top right corner of the post and select 'More' and then 'Copy to clipboard'. Then you can paste the url where you like – and it will link to a PopJam web page that will show off your art and your username.

Can I log in on multiple devices?

Sure, when you download the app on your other device, just choose 'Already Have An Account' and enter your existing username and password.

If you are already logged into the new device with another profile, use the logout option in the settings.

Note: Make sure you know your password and username before logging out, because if you forget these you won't be able to get back into your account!

What should I do if I've forgotten my password?

Hit the recover password button on the login page and then provide your username and email address. You will then receive an email with a link to reset your password. You will need to set up password recovery first.

How do I change my username?

Ask your parent or guardian to contact customer services at hi@popjam.com and someone will help you!

I want to delete my account!

We are sorry to hear that, but if you're sure, we're happy to delete your account. Just ask your parent or guardian to contact us at hi@popjam.com

How do I become a Neon Star?

Take part in challenges, share quizzes, be arty and be a considerate community member. We love celebrating kindness, creativity and general epicness.

Why are there advertisements?

Some companies want to show you things they think you'll love, so they pay us to feature advertisements on PopJam. We make sure that these advertisements are safe and secure and that they are identified, so you know exactly what's an advertisement and what's a normal post or banner. We use the money that we get from these companies to develop our services. In other words, the companies that advertise on PopJam pay for the service so you don't have to! It helps us keep PopJam awesome, safe and free!

I have a different question!

Ask your parents to contact us at hi@popjam.com and we'll do what we can to help.

PopJam is the best app ever!

Oh shucks! You're the best!

Get Creative... Get PopJam!